Job Summary

• The primary role of the Application Support Team is to provide technical & engineering support to clinicians, external Biomedical IT support staff & internal teams.
• The primary objective of the Application Support specialization within the Technical Support (CS) Job Family is to provide highly visible customer support ranging from remote off-site installation, as well as checking on customer incidents providing technical guidance and necessary diagnoses, troubleshooting, and repair/upgrade of the Somnoware application as needed.
• Employees scheduled to work 30 or more hours per week are eligible for benefits including comprehensive medical, vision, dental, and life insurance, as well as 401(k) and tuition assistance.

Matching Summary

Salary

Base: 23.28 - 34.92 USD Hourly; Bonus/Equity: Not specified; Benefits: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance

Skills & Requirements

Key Requirements

• 3-5 years prior experience in support
• Associate or Bachelors degree in CIS, MIS, IT
• Experience supporting enterprise application
• Experience with Microsoft Office Suite
• Experience with Salesforce, Zendesk, JIRA desirable

Work Rights