Senior Major Incident Manager

Capita

Belfast, United Kingdom
Competitive salary; on-call allowance included; no...
Significant experience managing major incidents
Strong background in itil-aligned incident management
Experience supporting public and private sector clients
The role involves leading a team responsible for maintaining a robust, efficient, and well-governed 24x7 incident management capability

Job Summary

  • The role involves leading a team responsible for maintaining a robust, efficient, and well-governed 24x7 incident management capability.
  • Candidates must be eligible for SC clearance and have significant experience managing major incidents in complex environments.
  • Benefits include a competitive salary with an on-call allowance, 23 days' holiday rising to 27, and generous family leave policies.

Matching Summary

The role involves leading a team responsible for maintaining a robust, efficient, and well-governed 24x7 incident management capability.

Salary

Competitive Salary; On-call allowance included; Not specified

Skills & Requirements

Must-have

  • Significant experience managing major incidents
  • Strong background in ITIL-aligned Incident Management
  • Experience supporting public and private sector clients
  • Knowledge of ITSM tools
  • Eligible for SC clearance

Nice-to-have

  • Ability to stay calm under pressure
  • Continuous-improvement mindset
  • Strong leadership and people-management skills
  • Excellent stakeholder engagement
  • Analytical problem-solving skills

Key Requirements

  • SC clearance eligibility required
  • ITIL awareness or certification preferred
  • Microsoft 365 proficiency including SharePoint and Teams

Work Rights

Must be eligible for SC clearance

Tailored Resume

Cover Letter