Technical troubleshooting in hardware and software
Customer service and support skills
Case management database proficiency
Hewlett Packard Enterprise is a global edge-to-cloud company advancing the way people live and work by helping companies connect, protect, analyze, and act on their data and applications
Job Summary
Hewlett Packard Enterprise is a global edge-to-cloud company advancing the way people live and work by helping companies connect, protect, analyze, and act on their data and applications.
The Technical Solutions Consultant role involves resolving technical issues, leading team activities, and partnering frequently with the Sales Pursuit team to deliver customer solutions.
HPE offers comprehensive health and wellbeing benefits, invests in personal and professional development, and fosters an unconditionally inclusive culture valuing varied backgrounds and flexibility.
Matching Summary
Hewlett Packard Enterprise is a global edge-to-cloud company advancing the way people live and work by helping companies connect, protect, analyze, and act on their data and applications.
Skills & Requirements
Must-have
Technical troubleshooting in hardware and software
Customer service and support skills
Case management database proficiency
Remote and phone support expertise
Team or project leadership abilities
Knowledge of computing and storage devices
Nice-to-have
Excellent verbal and written communication
Analytical and problem solving skills
Ability to mentor new agents
Collaboration with sales pursuit teams
Focus on specific product lines
Use of ITIL frameworks
Proactive problem prevention
Key Requirements
3-5 years relevant technology experience
Vocational apprenticeship or associate degree minimum