Service Design Manager

Commonwealth Bank

Sydney, Australia
Hybrid
End-to-end service design process
Ai-powered platform development
Customer and colleague experience
You will join Customer Channels and Data within Business Bank, working in the Customer Relationship Management Crew to develop an AI-powered platform

Job Summary

  • You will join Customer Channels and Data within Business Bank, working in the Customer Relationship Management Crew to develop an AI-powered platform.
  • As a Service Design Manager, you will define what great looks like for our people and customers in a new hybrid-agentic model.
  • You will use service design, critical thinking, and deep empathy to explore how work should evolve and identify opportunities.

Matching Summary

You will join Customer Channels and Data within Business Bank, working in the Customer Relationship Management Crew to develop an AI-powered platform.

Skills & Requirements

Must-have

  • end-to-end service design process
  • AI-powered platform development
  • customer and colleague experience
  • define target-state journeys
  • service blueprints and requirements
  • cross-functional collaboration

Nice-to-have

  • naturally curious and energized
  • thrive in ambiguity
  • champion customer-centric culture
  • stay current with emerging technologies
  • co-creating with diverse teams

Key Requirements

  • strong experience in service design
  • strong design toolkit
  • worked in large complex organisations
  • experience shaping solutions across CRM platforms
  • experience in financial services

Work Rights

Not specified

Tailored Resume

Cover Letter