The Business Service Officers are responsible for shaping the future of service by modernizing client experience through an elevated standard of care
Job Summary
The Business Service Officers are responsible for shaping the future of service by modernizing client experience through an elevated standard of care.
BSOs will lead, mentor, and supervise a team of Support and Service Professionals, promoting cross-training and development.
The role involves operational oversight, including managing expenses, resolving client inquiries, and identifying process improvements to maximize productivity.
Matching Summary
The Business Service Officers are responsible for shaping the future of service by modernizing client experience through an elevated standard of care.
Skills & Requirements
Must-have
People management and communication
Operational oversight and process improvement
Client inquiry resolution
Budget tracking and forecasting
Nice-to-have
Championing diversity and inclusion
Talent development capabilities
Strategic thinking and problem-solving
Cross-training and learning promotion
Key Requirements
Bachelor's degree or equivalent
Active Series 7, Series 9, Series 10, Series 66 or Series 63 and Series 65 licenses