Xerox Corporation is seeking a Customer Operation Support professional to lead managed services operations in Mexico. The ideal candidate will have experience in service delivery management, strong communication skills, and a focus on client satisfaction
Job Summary
The role involves leading the delivery of critical managed services operations while driving performance, efficiency, and client satisfaction.
Candidates will manage customer P&L, drive margin improvement, and execute contract amendments and renewals to ensure business success.
The position requires overseeing device lifecycle management, inventory forecasting, and coordinating with vendors for exceptional service delivery.
Matching Summary
Match Score: 85
Xerox Corporation is seeking a Customer Operation Support professional to lead managed services operations in Mexico. The ideal candidate will have experience in service delivery management, strong communication skills, and a focus on client satisfaction.
Skills & Requirements
Must-have
Manage service delivery operations
Oversee SLA and KPI commitments
Drive margin improvement and P&L management
Lead client governance meetings
Execute contract amendments and renewals
Nice-to-have
Strong problem-solving skills
Focus on continuous improvement
Build strong partnerships with stakeholders
Collaborative and results-oriented leader
Key Requirements
Proven experience managing service delivery operations
Strong understanding of SLAs, KPIs, and P&L management
Degree or equivalent work experience in operations or business