Duty Manager - Night Shift

Four Seasons Hotels Ltd

Shenzhen, China
Base: competitive salary + wages; bonus/equity: no...
Front desk management
Guest services supervision
Opera system proficiency
Four Seasons Hotels Ltd is committed to delivering exceptional guest experiences through a world-class employee experience and company culture

Job Summary

  • Four Seasons Hotels Ltd is committed to delivering exceptional guest experiences through a world-class employee experience and company culture.
  • The Duty Manager supervises front desk activities, ensures communication between shifts, monitors hotel departments, and handles guest relocations and complaints with professionalism.
  • The company offers competitive salary, comprehensive benefits, excellent training and development opportunities, and complimentary employee accommodation and meals.

Matching Summary

Four Seasons Hotels Ltd is committed to delivering exceptional guest experiences through a world-class employee experience and company culture.

Salary

Base: Competitive Salary and Wages; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package including accommodation, meals, shuttle bus, and dry cleaning

Skills & Requirements

Must-have

  • Front Desk Management
  • Guest Services Supervision
  • Opera System Proficiency
  • Financial and Credit Procedures
  • Customer Complaint Resolution
  • Bilingual Communication English and Mandarin

Nice-to-have

  • Multilingual Skills
  • Strong Managerial Skills
  • Knowledge of Executive Floor and Concierge
  • Training and Development Opportunities
  • Employee Benefits and Accommodation

Key Requirements

  • Diploma in Hospitality or Tourism Management
  • 2-3 years luxury hotel management experience
  • Excellent written and verbal English and Mandarin
  • Familiarity with Opera system

Work Rights

Not specified

Tailored Resume

Cover Letter