Senior Manager, It Service Management

Integer

Base: not specified; bonus/equity: cash-based ince...
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10 years of it service management experience
Strong working knowledge of itil practices
Experience with incident change problem management
** Integer is seeking a Senior Manager for IT Service Management (ITSM) who will lead the governance and operational models aligned with ITIL best practices. The ideal candidate should possess extensive experience in ITSM, a strong understanding of SOX ITGCs, and excellent leadership skills. **

Job Summary

  • The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • Candidates must lead SOX IT General Controls audit readiness, defining evidence standards and ensuring ongoing compliance for the IT organization.
  • The company offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and 80 hours of designated holidays.

Matching Summary

Match Score: 75

** Integer is seeking a Senior Manager for IT Service Management (ITSM) who will lead the governance and operational models aligned with ITIL best practices. The ideal candidate should possess extensive experience in ITSM, a strong understanding of SOX ITGCs, and excellent leadership skills. **

Salary

Base: Not specified; Bonus/Equity: Cash-based incentive program supporting pay-for-performance; Benefits: Comprehensive package with immediate eligibility including medical, dental, vision, disability, life insurance, adoption benefits, parental leave, and 401(k) match

Skills & Requirements

Must-have

  • 10 years of IT Service Management experience
  • Strong working knowledge of ITIL practices
  • Experience with Incident Change Problem Management
  • SOX ITGC audit readiness leadership
  • CMDB governance and data integrity management

Nice-to-have

  • Intermediate or Managing Professional ITIL certification
  • Experience leading large-scale IT modernization
  • Strong executive communication and facilitation skills
  • Ability to balance control with agility
  • Experience partnering with Internal Audit teams

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of experience in IT Service Management
  • Demonstrated experience with SOX ITGCs or regulated controls

Work Rights

Not specified

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