It Customer Support - Entry

Washington State University

Pullman, WA, US
Monthly: $5,249 to $7,062; range #01it (steps a-m)...
Troubleshoot computing systems and network components
Maintain windows and macos operating systems
Document technical work in jira and confluence
This position serves as the primary point of contact for incoming tickets and issues within the Office of Research

Job Summary

  • This position serves as the primary point of contact for incoming tickets and issues within the Office of Research.
  • The role involves troubleshooting, repairing, and re-imaging laptops, workstations, printers, and other communication devices.
  • Washington State University offers a comprehensive benefits package including medical, dental, retirement, and tuition waivers.

Matching Summary

This position serves as the primary point of contact for incoming tickets and issues within the Office of Research.

Salary

Monthly: $5,249 to $7,062; Range #01IT (Steps A-M); Overtime eligible

Skills & Requirements

Must-have

  • Troubleshoot computing systems and network components
  • Maintain Windows and MacOS operating systems
  • Document technical work in Jira and Confluence

Nice-to-have

  • Experience with SCCM, Intune, or Active Directory
  • Understanding of TCP/IP, DNS, and DHCP fundamentals
  • Customer service experience in corporate or education settings

Key Requirements

  • Bachelor's degree in IT field
  • Three years of professional experience
  • Proficiency in Windows and MacOS deployment
  • Familiarity with scripting languages

Work Rights

Must be US citizen or lawfully authorized non-US citizen

Tailored Resume

Cover Letter