Assist with the customer experience throughout the install job life cycle, including technical measures and product affirmations
Job Summary
Assist with the customer experience throughout the install job life cycle, including technical measures and product affirmations.
Conduct job site inspections to review quality of work, perform service provider badging checks, and meet with customers to ensure the install experience is consistent with THD standards.
Resolve customer complaints, prevent cycle-time delays, work with service providers, and approve or escalate project changes.
Matching Summary
Assist with the customer experience throughout the install job life cycle, including technical measures and product affirmations.
Skills & Requirements
Must-have
Customer experience throughout install
Technical measures and product affirmations
Job site inspections and quality checks
Resolve customer complaints and delays
Manage open services and care tickets
Nice-to-have
Strong time management skills
Problem solving and multi-tasking
Collaborative leadership values partnerships
Key Requirements
Must be eighteen years of age or older
Must be legally permitted to work in the United States
Bachelor's degree program or equivalent degree
5 years of work experience
Work Rights
Must be legally permitted to work in the United States