Provide hands-on technical ownership of complex subscriber broadband faults across access, provisioning and CPE layers within an ISP/Wholesale environment
Job Summary
Provide hands-on technical ownership of complex subscriber broadband faults across access, provisioning and CPE layers within an ISP/Wholesale environment.
This is a deeply operational, execution‑focused role requiring expert diagnosis of end‑to‑end FTTP issues, structured evidence gathering, and effective engagement with third‑party BNG and wholesale providers.
Own and drive clear communication during major faults and escalations, providing structured updates to internal teams, suppliers, and stakeholders, ensuring transparency and alignment at all stages.
Matching Summary
Provide hands-on technical ownership of complex subscriber broadband faults across access, provisioning and CPE layers within an ISP/Wholesale environment.
Skills & Requirements
Must-have
FTTP subscriber fault diagnosis
DHCP and Radius troubleshooting
IP networking fundamentals
IPoE broadband environment experience
Wi-Fi troubleshooting knowledge
Third-party BNG provider experience
Packet capture analysis
Nice-to-have
Strong communicator
Collaborative team player
Methodical problem solver
Calm under pressure
Key Requirements
Broadband fault diagnostic experience
DHCP and Radius flows understanding
IP networking fundamentals
IPoE broadband environment experience
Wi-Fi troubleshooting knowledge
Third-party BNG or Retail ISP/Wholesale provider experience
CCNA-level knowledge desirable
ACS / TR-069 provisioning systems experience desirable