It Service Reliability & Operations Manager – Sap Supply Chain (emea)
Johnson & Johnson
Beerse, Belgium
Sap supply chain applications
Problem management
Major incident coordination
The role focuses on day‑to‑day operational stability and continuous improvement within a complex ERP landscape, with emphasis on SAP logistics and warehouse execution solutions supporting end‑to‑end supply chain operations
Job Summary
The role focuses on day‑to‑day operational stability and continuous improvement within a complex ERP landscape, with emphasis on SAP logistics and warehouse execution solutions supporting end‑to‑end supply chain operations.
Primary ownership is focused on reliability outcomes, problem management effectiveness, and major incident handling, while other IT service management processes are supported through governance, coordination, and quality oversight across the SAP‑centric and mixed ERP landscape.
As part of the Johnson & Johnson family, you’ll benefit from a meaningful and rewarding career contributing to healthcare solutions that impact patients’ lives every day.
Matching Summary
The role focuses on day‑to‑day operational stability and continuous improvement within a complex ERP landscape, with emphasis on SAP logistics and warehouse execution solutions supporting end‑to‑end supply chain operations.
Skills & Requirements
Must-have
SAP Supply Chain applications
problem management
major incident coordination
service operations practices
proactive monitoring
root cause analysis
Nice-to-have
observability maturity
continuous service improvement
applied AI / genAI fluency
Key Requirements
7+ years of experience in IT Service Management, Application Operations, Reliability Engineering, or Production Support
3-5 years of hands-on experience supporting ERP applications
Practical understanding of ITIL practices
Experience working in multi-supplier environments
SAP logistics and supply chain execution processes understanding