Client Services Specialist

AUTODESK CONSTRUCTION CLOUD

Singapore, Singapore
Not specified; offers based on experience + locati...
Hybrid
Fluent in korean speaking and writing
3+ years customer facing experience
Troubleshooting software access issues
Autodesk Construction Cloud is seeking a Client Services Specialist in Singapore to ensure exceptional customer service and problem resolution related to software access and partner inquiries. The ideal candidate will possess strong troubleshooting skills, be fluent in Korean and English, and have at least three years of experience in a customer-facing role

Job Summary

  • This role ensures customers have instant access to software and resolves inquiries regarding orders and product access with high quality.
  • The position requires strong troubleshooting skills to analyze root causes of access issues using back-office systems or third-party tools.
  • Employees will serve as subject matter experts on Autodesk policies while delivering partner onboarding, training, and self-service education.

Matching Summary

Match Score: 85

Autodesk Construction Cloud is seeking a Client Services Specialist in Singapore to ensure exceptional customer service and problem resolution related to software access and partner inquiries. The ideal candidate will possess strong troubleshooting skills, be fluent in Korean and English, and have at least three years of experience in a customer-facing role.

Salary

Not specified; Offers based on experience and location; Includes annual cash bonuses, commissions, stock grants, and comprehensive benefits

Skills & Requirements

Must-have

  • Fluent in Korean speaking and writing
  • 3+ years customer facing experience
  • Troubleshooting software access issues
  • Order processing and license fulfillment
  • Hybrid remote work availability

Nice-to-have

  • Experience with third party tools
  • Creating knowledge base content
  • Webinar delivery skills
  • Cross-functional collaboration
  • Adaptable to fast-paced environment

Key Requirements

  • Fluent in Korean (speaking and writing)
  • Minimum 3+ years in Customer Facing or Client Services position
  • Ability to meet operational KPIs
  • Willingness to work varying shifts and OT

Work Rights

Not specified

Tailored Resume

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