The role supports the Branch Head in overseeing branch operations and ensuring high-quality service delivery while operationalizing digital adoption
Job Summary
The role supports the Branch Head in overseeing branch operations and ensuring high-quality service delivery while operationalizing digital adoption.
The specialist is responsible for upskilling self and the team as New Business Ambassadors and Healthcare Ambassadors through centrally managed training.
The position requires guiding staff towards advisory interactions and promoting ESG principles by advocating for digital solutions such as paperless processes.
Matching Summary
The role supports the Branch Head in overseeing branch operations and ensuring high-quality service delivery while operationalizing digital adoption.
Skills & Requirements
Must-have
Bachelor's degree required
Minimum 3 years supervisory experience
Service industry experience preferred
Digital adoption implementation
Policy persistency support
Nice-to-have
Passion for customer service excellence
Adaptive to fast changing environment
Strong integrity and work ethics
Pleasant patient friendly attitude
Effective complaint management skills
Key Requirements
Bachelor's degree in any discipline
Minimum 3 years working experience in supervisory roles