You will offer an exceptional and personalized experience by phone, email, and chat, in French and English, sharing your expertise on CHANEL products to maximize sales opportunities and build customer loyalty
Job Summary
You will offer an exceptional and personalized experience by phone, email, and chat, in French and English, sharing your expertise on CHANEL products to maximize sales opportunities and build customer loyalty.
You will ensure the accurate and rapid creation of service tickets in Salesforce Service Cloud to facilitate efficient resolution of customer requests and concerns, including order status, payments, fraud management, returns, exchanges, and deliveries.
You will contribute to the dynamic growth and daily operations of CHANEL's e-commerce division, offering the ultimate CHANEL experience and creating memorable moments for valued clientele.
Matching Summary
You will offer an exceptional and personalized experience by phone, email, and chat, in French and English, sharing your expertise on CHANEL products to maximize sales opportunities and build customer loyalty.
Skills & Requirements
Must-have
Exceptional customer experience
Product expertise
Resolve transaction issues
Bilingual communication French English
Salesforce Service Cloud proficiency
E-commerce platform navigation
Nice-to-have
Positive team spirit
Adaptable to new tools
Maintain brand integrity
Client confidentiality commitment
Key Requirements
Minimum 2 years customer service experience
Luxury hospitality or high-relationship environment experience