Consultant Sap Service Cloud For Utilities (all Genders)

Adesso Group

Not specified
On-site
Sap service cloud for utilities
Process analysis
Technical concept creation
You will support customers in analyzing and optimizing new customer service requirements, from ticket reception to processing with utilities-specific backend integration

Job Summary

  • You will support customers in analyzing and optimizing new customer service requirements, from ticket reception to processing with utilities-specific backend integration.
  • You will conduct interactive CRM workshops, create technical concepts, and handle customizing and development during SAP Service Cloud implementation phases.
  • You will actively participate in the advancement of service knowledge and benefit from targeted further training within defined career paths.

Matching Summary

You will support customers in analyzing and optimizing new customer service requirements, from ticket reception to processing with utilities-specific backend integration.

Skills & Requirements

Must-have

  • SAP Service Cloud for Utilities
  • process analysis
  • technical concept creation
  • SAP CX solutions
  • AI tools usage
  • structured business process optimization

Nice-to-have

  • customer service improvement
  • interactive CRM workshops
  • experienced SAP professionals
  • knowledge transfer participation
  • individual career development

Key Requirements

  • Experience in SAP Service Cloud for Utilities
  • Strong communication skills
  • Degree in (Business) Informatics or equivalent
  • Proficiency in using AI tools
  • Very good German and good English skills

Work Rights

Not specified

Tailored Resume

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