Senior Director Digital Customer Engagement Marketing

Newrez

Base: 119,600.00 - 219,120.00; bonus/equity: bonus...
Digital customer journey design
Omnichannel customer engagement
Owned-channel strategy and operations
This role is responsible for defining and executing the E2E non-loan feature marketing roadmap, and E2E customer journey for tenured customers

Job Summary

  • This role is responsible for defining and executing the E2E non-loan feature marketing roadmap, and E2E customer journey for tenured customers.
  • Lead omni-channel customer engagement marketing efforts across the business with the goal of driving feature usage and brand love.
  • Newrez offers a comprehensive total rewards package designed to support your whole self, including medical, dental, vision insurance, 401(k) with match, and paid leave.

Matching Summary

This role is responsible for defining and executing the E2E non-loan feature marketing roadmap, and E2E customer journey for tenured customers.

Salary

Base: 119,600.00 - 219,120.00; Bonus/Equity: Bonus based on individual and company performance, variable or annual; Benefits: Medical, financial, various paid time off benefits

Skills & Requirements

Must-have

  • Digital customer journey design
  • Omnichannel customer engagement
  • Owned-channel strategy and operations
  • Marketing technology and analytics
  • Customer journey orchestration
  • Performance optimization and testing

Nice-to-have

  • Customer-first, data-driven approach
  • Failing fast, learn, and keep building
  • Comfort with AI and innovation
  • Familiarity with compliance frameworks

Key Requirements

  • 10+ years of lifecycle marketing experience
  • Proven track record of leading high-performing teams
  • Bachelor's degree required

Work Rights

Not specified

Tailored Resume

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