Sr. Associate, Incident Manager, Incident Management Hub (imh)

Santander UK

United States of America
Base: $93,750.00 - $160,000.00 usd annually; bonus...
10+ years incident management experience
Bilingual english/spanish communication skills
Dynatrace monitoring and dashboarding
The role serves as the central point of coordination during major incidents to minimize business disruption and restore services quickly

Job Summary

  • The role serves as the central point of coordination during major incidents to minimize business disruption and restore services quickly.
  • This position requires a strong business mindset and the ability to lead through high-pressure situations while managing cross-functional teams.
  • Candidates must be bilingual in English and Spanish with hands-on experience using Dynatrace for real-time monitoring and automated alerting.

Matching Summary

The role serves as the central point of coordination during major incidents to minimize business disruption and restore services quickly.

Salary

Base: $93,750.00 - $160,000.00 USD annually; Bonus/Equity: Not specified; Benefits: Comprehensive rewards package including well-being support

Skills & Requirements

Must-have

  • 10+ years Incident Management experience
  • Bilingual English/Spanish communication skills
  • Dynatrace monitoring and dashboarding
  • Synthetic monitoring implementation
  • 24x7 shift and on-call rotation availability

Nice-to-have

  • AI-enabled reporting solutions adoption
  • Strong executive presence and leadership
  • Continuous improvement mindset
  • Automation tool familiarity
  • Crisis management exercise participation

Key Requirements

  • Bachelor's degree in IT or Business Administration
  • 10+ years of experience in Incident Management
  • Bilingual English/Spanish proficiency required

Work Rights

Not specified

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