This role serves as a critical hybrid position combining the responsibilities of a skilled Technical Support Engineer with Site Reliability Engineering (SRE) principles
Job Summary
This role serves as a critical hybrid position combining the responsibilities of a skilled Technical Support Engineer with Site Reliability Engineering (SRE) principles.
You will operate at the intersection of system optimization and customer success, applying cloud-native technologies and distributed systems methodologies to address challenges at scale.
Success in this role entails strong collaboration, a passion for automation, and the ability to proactively improve system reliability while assisting customers with complex technical inquiries.
Matching Summary
This role serves as a critical hybrid position combining the responsibilities of a skilled Technical Support Engineer with Site Reliability Engineering (SRE) principles.
Skills & Requirements
Must-have
SRE principles
automation
observability
public cloud environments
scripting languages (Python, Bash)
Infrastructure as Code (IaC)
Kubernetes or container orchestration
Nice-to-have
customer-centric incident resolution
collaboration with development teams
security-as-code principles
continuous service improvement
mentoring peers
Key Requirements
1-3+ years technical support, system administration, or cloud operations
Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
Foundational knowledge of public cloud environments
Proficiency in scripting languages (Python, Bash)
Familiarity with Infrastructure as Code tools (Terraform)
Solid understanding of web technologies, protocols, and APIs
Basic familiarity with networking, databases, and Linux server administration