Contact Center Rep Iii, Loss Prevention

TD Ameritrade

Markham, Ontario, Canada
Base: $49,950 - $66,600 cad; bonus/equity: not spe...
Hybrid
High school diploma or equivalent
Exceptional communication and listening skills
Ability to de-escalate stressful situations
This role serves as the voice of TD, delivering legendary customer service by resolving inquiries and recommending solutions

Job Summary

  • This role serves as the voice of TD, delivering legendary customer service by resolving inquiries and recommending solutions.
  • The position requires a hybrid work model after training, with 95% of time spent working independently offsite.
  • Candidates will participate in a 12-week onsite training program at the Markham location before transitioning to their duties.

Matching Summary

This role serves as the voice of TD, delivering legendary customer service by resolving inquiries and recommending solutions.

Salary

Base: $49,950 - $66,600 CAD; Bonus/Equity: Not specified; Benefits: Competitive benefits plan including health, savings, and retirement programs

Skills & Requirements

Must-have

  • High School Diploma or equivalent
  • Exceptional communication and listening skills
  • Ability to de-escalate stressful situations
  • Multitasking across multiple computer screens
  • Digital literacy with various devices

Nice-to-have

  • Experience in financial industry
  • Experience in service industries
  • Positive attitude in challenging situations
  • Curiosity to help customers meet needs

Key Requirements

  • High School Diploma or equivalent
  • Availability for 6am to 12am shifts including weekends
  • Compliance with regulatory guidelines for sensitive information

Work Rights

Not specified

Tailored Resume

Cover Letter