Senior Customer Success Manager

BetterComp

Remote, US
Base: $95,000 - $129,000 annually; equity: include...
Remote
10 years customer success saas experience
Compensation industry expertise required
Enterprise customer relationship management
BetterComp is seeking a Senior Customer Success Manager to cultivate relationships with enterprise customers, ensuring they derive business value from the company's compensation solutions. The role requires a highly experienced individual with a strong background in customer success or compensation consulting, particularly within a SaaS environment

Job Summary

  • This role focuses on building strong, long-term relationships with enterprise customers to drive business value from onboarding through renewal.
  • The successful candidate will act as a co-pilot during the initial product implementation phase while guiding customers through cyclical compensation processes.
  • BetterComp offers a fully remote position within a fast-moving startup culture that values bold ideas and empowers employees to take ownership.

Matching Summary

Match Score: 85

BetterComp is seeking a Senior Customer Success Manager to cultivate relationships with enterprise customers, ensuring they derive business value from the company's compensation solutions. The role requires a highly experienced individual with a strong background in customer success or compensation consulting, particularly within a SaaS environment.

Salary

Base: $95,000 - $129,000 annually; Equity: Included; Benefits: Flexible PTO, health/dental/vision, 401(k) match

Skills & Requirements

Must-have

  • 10 years Customer Success SaaS experience
  • Compensation industry expertise required
  • Enterprise customer relationship management
  • Executive stakeholder communication skills
  • SaaS product implementation co-pilot role

Nice-to-have

  • AI tools and workflow improvement champion
  • Curiosity and experimentation mindset
  • Process improvement and solution drafting
  • Collaborative team-oriented environment
  • Bias for action in fast-moving startup

Key Requirements

  • Minimum 10 years Customer Success Manager experience
  • Direct experience in compensation consultant or practitioner role
  • Proven track record owning customer relationships throughout lifecycle
  • Ability to navigate tough interactions with executive sponsors
  • High level of integrity for sensitive data confidentiality

Work Rights

Must verify eligibility to work in the United States

Tailored Resume

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