Customer Success Manager

Dematic

Base: $84,000 - $124,000; bonus/equity: not specif...
Customer lifecycle management
Customer outcome improvement
Proactive issue identification
The Customer Success Manager is the primary owner of customer outcomes across the post-implementation lifecycle, ensuring customers achieve measurable value from Dematic solutions

Job Summary

  • The Customer Success Manager is the primary owner of customer outcomes across the post-implementation lifecycle, ensuring customers achieve measurable value from Dematic solutions.
  • This role involves proactively managing end-to-end customer lifecycle plans, improving customer outcomes, and tracking key data for customer happiness and adoption.
  • Dematic offers career development, competitive compensation and benefits, pay transparency, and global opportunities.

Matching Summary

The Customer Success Manager is the primary owner of customer outcomes across the post-implementation lifecycle, ensuring customers achieve measurable value from Dematic solutions.

Salary

Base: $84,000 - $124,000; Bonus/Equity: Not specified; Benefits: Competitive Compensation and Benefits

Skills & Requirements

Must-have

  • Customer lifecycle management
  • Customer outcome improvement
  • Proactive issue identification
  • Customer relationship building
  • Internal customer advocacy
  • Expansion opportunity identification

Nice-to-have

  • Strategic guidance
  • Collaborative environment
  • Analytical and process oriented
  • Problem solving skills

Key Requirements

  • 3-5 years experience in customer success
  • Bachelor's degree or equivalent experience
  • Material handling experience a plus
  • Ability to travel approximately 30%+

Work Rights

Not specified

Tailored Resume

Cover Letter