The role involves greeting guests, managing registration processes, and resolving challenges throughout their stay at the Hilton Singapore Orchard
Job Summary
The role involves greeting guests, managing registration processes, and resolving challenges throughout their stay at the Hilton Singapore Orchard.
Candidates are expected to promote the Hilton Honours program while ensuring existing members receive personalized and professional service.
The position requires maintaining high standards of accuracy in billing, handling payments, and coordinating with various hotel departments for guest satisfaction.
Matching Summary
Match Score: 85
The role involves greeting guests, managing registration processes, and resolving challenges throughout their stay at the Hilton Singapore Orchard.
Skills & Requirements
Must-have
Guest check-in and check-out procedures
Payment processing and voucher handling
Hilton Honours program promotion
Conflict resolution and complaint management
Hotel operating system data entry
Nice-to-have
Multilingual communication skills
VIP guest recognition and service
Knowledge of local attractions and events
Ability to work under pressure during busy periods
Team collaboration and shift handover efficiency
Key Requirements
1 or 2 years of related working experience preferred