It Operations Analyst

Ecolab Pty Ltd

Base: $74,700.00 - $112,200.00; bonus/equity: not ...
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Bachelor's degree required
2 years monitoring experience
Servicenow platform proficiency
** Ecolab is seeking an IT Operations Analyst to lead incident response and service restoration for critical technologies. The role involves coordinating communications, managing escalations, and improving incident management practices while working closely with various teams. Candidates must have a bachelor's degree and relevant experience in monitoring and escalation roles. **

Job Summary

  • The role involves owning and leading Major Incident Management bridge calls from detection through resolution to ensure rapid service restoration.
  • Candidates will partner with global teams including Network, Server, and Application support to coordinate communications and manage escalations effectively.
  • The position offers exposure to team leadership, application ownership, and a diverse work environment within a comprehensive benefits package.

Matching Summary

Match Score: 75

** Ecolab is seeking an IT Operations Analyst to lead incident response and service restoration for critical technologies. The role involves coordinating communications, managing escalations, and improving incident management practices while working closely with various teams. Candidates must have a bachelor's degree and relevant experience in monitoring and escalation roles. **

Salary

Base: $74,700.00 - $112,200.00; Bonus/Equity: Not specified; Benefits: Comprehensive market-competitive benefits included

Skills & Requirements

Must-have

  • Bachelor's degree required
  • 2 years monitoring experience
  • ServiceNow platform proficiency
  • SolarWinds and ThousandEyes usage
  • Major Incident Management leadership

Nice-to-have

  • 5 years Major Incident Management experience
  • Experience leading cross-team alignment
  • Knowledge management and runbook creation
  • Diverse team collaboration skills

Key Requirements

  • Bachelor's degree
  • 2 years monitoring and escalation experience
  • ServiceNow experience
  • No immigration sponsorship available

Work Rights

Not specified

Tailored Resume

Cover Letter