Digital Services Hotline Technician

Barry Wehmiller Design Group

Expert in controls and processes for one product line
Proficient in siemens rockwell bosch omron software
Ability to vpn into customer machines to troubleshoot plcs
The technician will utilize technical knowledge to support product lines by resolving customer issues and assisting field service technicians

Job Summary

  • The technician will utilize technical knowledge to support product lines by resolving customer issues and assisting field service technicians.
  • Responsibilities include evaluating new technology, providing breakdown support for component replacements, and documenting resolutions in the CRM system.
  • The role requires reviewing customer data routinely to investigate downtime and provide actionable insights for improved productivity.

Matching Summary

The technician will utilize technical knowledge to support product lines by resolving customer issues and assisting field service technicians.

Skills & Requirements

Must-have

  • Expert in controls and processes for one product line
  • Proficient in Siemens Rockwell Bosch Omron software
  • Ability to VPN into customer machines to troubleshoot PLCs
  • Three years of machine troubleshooting experience
  • Proficient in mechanical pneumatic and control systems

Nice-to-have

  • Customer focus and building strong relationships
  • Continuous improvement opportunities identification
  • Proactive communication with engineering teams
  • Safety environment creation and maintenance
  • Travel availability of at least 10 percent

Key Requirements

  • Two-year associate degree in electro-mechanical or related field
  • High school diploma with three years of machine troubleshooting experience
  • Expertise in specific product line controls and processes

Work Rights

Not specified

Tailored Resume

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