Support Engineer Ii-ext - Amz9442170

AMAZON WEB SERVICES, INC.

Dallas, Texas, United States
$141,336pyear to $160,000pyear
On-site
Troubleshooting customer needs
Interacting with engineers globally
Reproducing and resolving customer issues
Use troubleshooting techniques to provide solutions to our customers' individual needs

Job Summary

  • Use troubleshooting techniques to provide solutions to our customers' individual needs.
  • Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
  • Amazon is a total compensation company.

Matching Summary

Use troubleshooting techniques to provide solutions to our customers' individual needs.

Salary

$141,336/year to $160,000/year

Skills & Requirements

Must-have

  • troubleshooting customer needs
  • interacting with engineers globally
  • reproducing and resolving customer issues
  • improving support processes
  • customer communication during critical events
  • writing technical articles

Nice-to-have

  • leveraging customer support experience
  • feedback to internal teams

Key Requirements

  • Master's degree or foreign equivalent in CS, Engineering, Mathematics, or related field and 1 year experience
  • Bachelor's degree or foreign equivalent in CS, Engineering, Mathematics, or related field and 5 years progressive post-baccalaureate experience
  • 1 year experience in ETL tools
  • 1 year experience with advanced SQL and query tuning
  • 1 year experience integrating large data sets
  • 1 year experience reading Python and Scala code
  • 1 year experience with distributed computing environments
  • 1 year experience with Spark, Hive, and Prest
  • 1 year experience with docker, Python, and shell scripting
  • 1 year experience with customer service
  • 1 year experience with EC2, S3, EBS, Glue, or Athena

Work Rights

Not specified

Tailored Resume

Cover Letter