Sr Services Customer Service Representative

Home Depot

Remote
Base: $18 - $22; bonus/equity: not specified; bene...
Provide quality professional customer service
Utilize hdis systems and processes
Handle complex inquiries and escalated inquiries
The Senior Customer Service Representative's role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence

Job Summary

  • The Senior Customer Service Representative's role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence.
  • The position is responsible for utilizing HDIS systems and processes to coordinate all functions related to the role.
  • The role will partner with field personnel, vendors and customers in managing a book of business.

Matching Summary

The Senior Customer Service Representative's role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence.

Salary

Base: $18 - $22; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Provide quality professional customer service
  • Utilize HDIS systems and processes
  • Handle complex inquiries and escalated inquiries
  • Respond to inquiries via phone, email or text
  • Monitor email boxes and respond to inquiries

Nice-to-have

  • Collaborate with field personnel, vendors and customers
  • Communicate and provide feedback to third party entities
  • Maintain and improve customer relationships
  • Action Oriented
  • Being Resilient
  • Situational Adaptability
  • Customer Focus
  • Resourcefulness

Key Requirements

  • High school diploma and/or GED
  • 1+ years of work experience
  • Must be 18 years of age or older
  • Legally permitted to work in the United States

Work Rights

Legally permitted to work in the United States

Tailored Resume

Cover Letter