It Support Analyst

Upstart

New York City, NY, United States
Base: $43.75 - $60.48 usd hourly; bonus/equity: ta...
On-site
2+ years macos technical support experience
Experience with okta sso and google workspace
Hands-on hardware and software troubleshooting
The role serves as the primary onsite IT support presence in the New York City office to ensure employee productivity

Job Summary

  • The role serves as the primary onsite IT support presence in the New York City office to ensure employee productivity.
  • Candidates will provide frontline support for devices, identity access, and core SaaS tools including Okta and Slack.
  • Upstart offers competitive compensation, equity grants, and comprehensive benefits including a 401(k) match.

Matching Summary

The role serves as the primary onsite IT support presence in the New York City office to ensure employee productivity.

Salary

Base: $43.75 - $60.48 USD hourly; Bonus/Equity: Target bonuses and annual equity grants vesting quarterly; Benefits: Medical, dental, vision, 401(k) match up to $15k, ESPP, wellness allowance.

Skills & Requirements

Must-have

  • 2+ years macOS technical support experience
  • Experience with Okta SSO and Google Workspace
  • Hands-on hardware and software troubleshooting
  • Onsite presence in New York City office
  • Proficiency with MDM Jamf and Meraki

Nice-to-have

  • Ability to create support workflows and documentation
  • Experience identifying recurring issue trends
  • Knowledge of cloud-based workplace applications

Key Requirements

  • 2+ years experience in technical or IT support
  • Proficient written and verbal communication skills
  • Experience supporting macOS environments

Work Rights

Not specified

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