This role leads complex onboarding projects for mid-market customers, guiding them from contract signature through successful adoption and transition to Account Management
Job Summary
This role leads complex onboarding projects for mid-market customers, guiding them from contract signature through successful adoption and transition to Account Management.
The team embraces a test-and-learn mindset that encourages innovation, collaboration, and continuous improvement while delivering exceptional customer experiences.
Cloudbeds offers a remote-first culture with benefits including monthly wellness Fridays, full paid parental leave, and professional development courses.
Matching Summary
This role leads complex onboarding projects for mid-market customers, guiding them from contract signature through successful adoption and transition to Account Management.
Skills & Requirements
Must-have
4 years hotel operations experience
1 year SaaS project management
Fluency in English Portuguese Spanish
Manage multiple projects simultaneously
Cross-functional stakeholder coordination
Nice-to-have
Hospitality SaaS implementation experience
Proactive problem solving skills
Familiarity with Salesforce Zendesk Slack
Test-and-learn mindset
Customer advocacy focus
Key Requirements
Minimum 4 years hotel operations experience
At least 1 year SaaS project management experience
Business-professional fluency in English Portuguese Spanish