KITO is seeking a Technical Customer Service representative to provide professional and efficient assistance to customers regarding a range of their products, excluding cranes and crane components. The role requires strong communication skills, problem-solving ability, and a proactive approach to customer service in an on-site capacity
Job Summary
This position provides professional, courteous, and efficient service to customers regarding all products except cranes and crane components.
The role involves handling incoming calls, processing orders via multiple channels, and coordinating special shipping requests with Production Planning.
Candidates must possess strong computer knowledge including Outlook, Excel, Word, and Access to perform data entry and system updates efficiently.
Matching Summary
Match Score: 75
KITO is seeking a Technical Customer Service representative to provide professional and efficient assistance to customers regarding a range of their products, excluding cranes and crane components. The role requires strong communication skills, problem-solving ability, and a proactive approach to customer service in an on-site capacity.
Skills & Requirements
Must-have
Excellent verbal and written communication skills
Proficiency in Outlook Excel Word and Access
Ability to input data for 7+ hours daily
Experience handling orders and quote requests
Strong problem-solving and organizational abilities
Nice-to-have
Two years of prior customer service experience
College degree or equivalent technical experience
Proactive approach to providing excellent service
Ability to work under pressure effectively
Willingness to travel periodically as needed
Key Requirements
Two years preferred customer service experience
College degree preferred or 2-year technical degree