Operations Manager

Rentokil Initial

United States
Yearly: $59,850.00 - $96,600.00; bonus/equity: per...
Technician recruiting and hiring
Ongoing technician training and coaching
Customer satisfaction and retention
The primary purpose of this role is to oversee technician recruiting, hiring, ongoing training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention, as well as to ensure overall service quality to maximize customer retention

Job Summary

  • The primary purpose of this role is to oversee technician recruiting, hiring, ongoing training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention, as well as to ensure overall service quality to maximize customer retention.
  • Key Performance Indicators include Customer Satisfaction & Retention, Technician Retention, Team Safety Performance, and Service Cost Control.
  • Full-Time Colleagues qualify for benefits starting on day 1, including Health, Savings and Retirement plans, and Work-Life Balance initiatives.

Matching Summary

The primary purpose of this role is to oversee technician recruiting, hiring, ongoing training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention, as well as to ensure overall service quality to maximize customer retention.

Salary

Yearly: $59,850.00 - $96,600.00; Bonus/Equity: Performance incentives mentioned; Benefits: Full-time benefits start day 1

Skills & Requirements

Must-have

  • technician recruiting and hiring
  • ongoing technician training and coaching
  • customer satisfaction and retention
  • technician retention and success
  • service quality maximization
  • route completion efficiency

Nice-to-have

  • problem solving and practical solutions
  • leading and motivating others
  • building rapport and trust
  • basic/intermediate math aptitude

Key Requirements

  • High school diploma (or GED)
  • Maintain required licenses/certificates
  • Maintain valid driver’s license
  • Ability to travel up to 100% of time

Work Rights

Not specified

Tailored Resume

Cover Letter