Support Engagement Lead

Braze

New York City, USA
Base: $85,000 - $112,500pyear; bonus/equity: ote $...
On-site
Technical support interaction
Customer technical needs
Technical advocate for customer
The Support Engagement Lead will own and assume ultimate responsibility over named customers’ technical needs and inquiries around platform integration, performance, and troubleshooting

Job Summary

  • The Support Engagement Lead will own and assume ultimate responsibility over named customers’ technical needs and inquiries around platform integration, performance, and troubleshooting.
  • This role involves acting as the main point of technical support interaction and a technical advocate for the customer during the entire contract period.
  • Braze offers a comprehensive Total Rewards package that includes equity grants, competitive compensation, and a comprehensive benefits plan.

Matching Summary

The Support Engagement Lead will own and assume ultimate responsibility over named customers’ technical needs and inquiries around platform integration, performance, and troubleshooting.

Salary

Base: $85,000 - $112,500/year; Bonus/Equity: OTE $95,000 - $125,000/year; Benefits: Comprehensive Total Rewards package

Skills & Requirements

Must-have

  • technical support interaction
  • customer technical needs
  • technical advocate for customer
  • platform integration and troubleshooting
  • partner implementation
  • technical escalations and inquiries

Nice-to-have

  • genuinely approachable
  • exceptionally kind
  • intensely passionate crew
  • bias toward action
  • deep curiosity to learn

Key Requirements

  • 3-6 years client-facing SaaS experience
  • 2-3 years Technical Support experience
  • 1-2 years account management experience
  • Bachelor’s Degree or equivalent experience
  • Experience with Case Management tools
  • Technical knowledge of APIs and SQL queries

Work Rights

Not specified

Tailored Resume

Cover Letter