Not specified (likely hybrid or onsite based on company culture).
Strong understanding of contact centre operations
Experience as a sales engineer or solution architect
Hands-on experience with application configuration
Salesforce is seeking a Principal Solution Engineer for their Service Cloud team, focusing on showcasing tailored solutions to enhance customer service experiences. The role requires a blend of technical knowledge, business acumen, and strong interpersonal skills to advocate for AI-powered solutions and collaborate effectively across teams
Job Summary
The role involves advocating for the value of AI-powered Service Cloud solutions to C-level executives and IT stakeholders.
Candidates will collaborate with cross-functional teams to design solution architectures and lead technical proof of concepts.
The position requires a strong desire to leverage technical skills to build credibility and demonstrate meaningful business value.
Matching Summary
Match Score: 85
Salesforce is seeking a Principal Solution Engineer for their Service Cloud team, focusing on showcasing tailored solutions to enhance customer service experiences. The role requires a blend of technical knowledge, business acumen, and strong interpersonal skills to advocate for AI-powered solutions and collaborate effectively across teams.
Skills & Requirements
Must-have
Strong understanding of contact centre operations
Experience as a Sales Engineer or Solution Architect
Hands-on experience with application configuration
Ability to develop technical sales strategies
Knowledge of cloud technologies and AI landscape
Nice-to-have
Familiarity with Service Cloud products and digital channels
AI-first mindset with ability to learn emerging tech
Experience with generative AI strategies and LLM agents
Exposure to competitor platforms like Zendesk or ServiceNow
Understanding of back-office ERP systems
Key Requirements
Willingness to travel up to 50%
Proven ability to solve technical problems in diverse environments
Experience within a CRM or AI-focused organization