The Workplace Experience Lead provides superior client service while overseeing all aspects of experience-focused services on assigned accounts
Job Summary
The Workplace Experience Lead provides superior client service while overseeing all aspects of experience-focused services on assigned accounts.
JLL offers a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
This position directly influences how the client's organization is perceived and valued by both employees and guests.
Matching Summary
The Workplace Experience Lead provides superior client service while overseeing all aspects of experience-focused services on assigned accounts.
Salary
Base: 130,000.00 – 145,300.00 USD per year; Bonus/Equity: Not specified; Benefits: Comprehensive Medical, Dental & Vision Care, 401(k) with matching, Paid parental leave, Paid Time Off and Company Holidays
Skills & Requirements
Must-have
Soft services management
Customer experience training
Vendor relationship management
Workplace operations coordination
KPI tracking and analysis
Nice-to-have
Collaborative interpersonal skills
Problem-solving in dynamic environments
Experience with Microsoft Office Suite
Knowledge of emerging workplace technologies
Mentoring and coaching teams
Key Requirements
Bachelor's degree in hospitality or related field
10+ years experience in soft services or facility management
Proven leadership in fast-paced matrixed environments
Authorized to work in the United States without sponsorship
Work Rights
Authorized to work in the United States without sponsorship