Customer Success Area Lead (digital/ Tableau)

Salesforce

Multiple Locations, USA
Base: $123,100 - $186,300 annually; base: $147,400...
Salesforce product suite
Data analysis using tableau
Customer success scores
The Customer Success Area Lead will work closely with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for our designated customers/accounts

Job Summary

  • The Customer Success Area Lead will work closely with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for our designated customers/accounts.
  • Collaborate with internal Sales, Customer Success account leadership, and investment teams to strategically prioritize customer retention and mitigate attrition.
  • Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Matching Summary

The Customer Success Area Lead will work closely with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for our designated customers/accounts.

Salary

Base: $123,100 - $186,300 annually; Base: $147,400 - $202,600 annually (California, New York, Boston, Chicago, Seattle, Washington DC); Bonus/Equity: company bonus, incentive for sales roles, equity; Benefits: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program

Skills & Requirements

Must-have

  • Salesforce product suite
  • Data Analysis using Tableau
  • Customer Success Scores
  • NPS metrics
  • Internal relationship building

Nice-to-have

  • AI Associate certification
  • Sales Cloud Consultant certification
  • Service Cloud Consultant certification
  • Marketing Cloud Administrator certification
  • Expertise in specific industry sector

Key Requirements

  • 5+ years in Sales, Customer Success, or related fields
  • Proficiency in Salesforce Marketing Cloud or Tableau
  • Proven experience in Data Analysis
  • Proven track record to forge and cultivate high-level relationships
  • Academic degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter