Technical Support Engineer (m/f/d)

Dedalus

Sarajevo, Bosnia and Herzegovina
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3rd-level software support
System diagnostics
Log analysis
** Dedalus is seeking a Technical Support Engineer to join their Sarajevo team, focusing on enhancing healthcare technology through software solutions. The ideal candidate will have significant experience in 3rd-level software support, particularly in healthcare or medical imaging, and will contribute to system reliability and performance. **

Job Summary

  • As Technical Support Engineer for our Medical Imaging solution, you will play a key role in maintaining the reliability and performance of the platform.
  • You will investigate and resolve complex technical issues as part of 3rd-level (Level 3) support and participate in a 24/7 duty-rotation schedule to uphold maximum availability.
  • Dedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities.

Matching Summary

Match Score: 75

** Dedalus is seeking a Technical Support Engineer to join their Sarajevo team, focusing on enhancing healthcare technology through software solutions. The ideal candidate will have significant experience in 3rd-level software support, particularly in healthcare or medical imaging, and will contribute to system reliability and performance. **

Skills & Requirements

Must-have

  • 3rd-level software support
  • system diagnostics
  • log analysis
  • performance profiling
  • Linux operating systems
  • virtualization solutions
  • computer networks
  • relational databases
  • technical writing skills
  • fluent English

Nice-to-have

  • scripting for automation
  • programming skills
  • containerization and orchestration
  • healthcare interoperability standards
  • ticketing and monitoring tools

Key Requirements

  • 5+ years in 3rd-level software support
  • Bachelor’s degree in Computer Science, Engineering, or related discipline

Work Rights

Not specified

Tailored Resume

Cover Letter