Guest Relations Officer

NUVE HOLDINGS PTE. LTD.

Singapore, Singapore
Perform check-ins and check-outs
Handle guest enquiries and complaints
Ensure timely reservation entry
The role is responsible for satisfying hotel guests' needs by attending to their enquiries and providing solutions

Job Summary

  • The role is responsible for satisfying hotel guests' needs by attending to their enquiries and providing solutions.
  • Employees must perform check-ins and check-outs while ensuring all reservations are entered in a timely and accurate manner.
  • This position reports directly to the Hotel Manager and requires working closely with Housekeeping and Maintenance departments.

Matching Summary

Match Score: 75

The role is responsible for satisfying hotel guests' needs by attending to their enquiries and providing solutions.

Skills & Requirements

Must-have

  • Perform check-ins and check-outs
  • Handle guest enquiries and complaints
  • Ensure timely reservation entry

Nice-to-have

  • Willing to learn with no experience
  • Collaborate with Housekeeping and Maintenance
  • Follow up on email enquiries

Key Requirements

  • Higher secondary/Pre-U/A level/College in Hospitality/Tourism
  • 1 - 3 year work experience required
  • Entry Level specialized in Hotel Management/Tourism Services

Work Rights

Not specified

Tailored Resume

Cover Letter