The Director of Homeowner Insights operationalizes insights from STRATMOR, J.D. Power, and internal VOC channels to support enterprise customer experience strategy
Job Summary
The Director of Homeowner Insights operationalizes insights from STRATMOR, J.D. Power, and internal VOC channels to support enterprise customer experience strategy.
This role manages the day-to-day execution of survey data ingestion, quality assurance, reporting, and insight development while partnering with cross-functional teams.
Newrez offers a comprehensive benefits package including medical, dental, vision, 401(k) match, paid parental leave, and employee mortgage loan programs.
Matching Summary
Match Score: 85
The Director of Homeowner Insights operationalizes insights from STRATMOR, J.D. Power, and internal VOC channels to support enterprise customer experience strategy.
Skills & Requirements
Must-have
STRATMOR and J.D. Power survey management
Power BI or Tableau visualization expertise
8+ years customer insights experience
VOC data ingestion and governance
Root cause analysis and benchmarking
Nice-to-have
Exceptional storytelling and narrative skills
Experience in regulated mortgage environment
Ability to influence senior executives
Closed-loop action planning frameworks
High learning agility and adaptability
Key Requirements
Bachelor's degree in Business, Analytics, Statistics, Marketing, Economics, or related field
8+ years of experience in customer insights, VOC, analytics, or CX measurement
Experience with STRATMOR, J.D. Power, or mortgage lifecycle insights preferred