Professional Systems Support Technician

O'Reilly Auto Parts

Competitive wages; pyid time off; stock purchase p...
Not specified (assumed office-based due to the nature of support roles).
Pc operating systems knowledge
Web browser troubleshooting skills
Customer service experience required
O'Reilly Auto Parts is seeking a Professional Systems Support Technician to provide help support for professional customers utilizing their online ordering systems. The position emphasizes customer training, system setup, and troubleshooting technical issues related to various web browsers and shop management systems

Job Summary

  • The role provides first-class help support to professional customers using web browsers and shop management systems to place business-to-business orders.
  • Employees are responsible for diagnosing customer issues with operating systems, browsers, and firewalls to restore electronic ordering abilities.
  • O'Reilly Auto Parts offers a comprehensive compensation package including competitive wages, paid time off, stock purchase plans, and 401k contributions starting day one.

Matching Summary

Match Score: 85

O'Reilly Auto Parts is seeking a Professional Systems Support Technician to provide help support for professional customers utilizing their online ordering systems. The position emphasizes customer training, system setup, and troubleshooting technical issues related to various web browsers and shop management systems.

Salary

Competitive Wages; Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions

Skills & Requirements

Must-have

  • PC operating systems knowledge
  • Web browser troubleshooting skills
  • Customer service experience required
  • Basic networking skills needed
  • Email and phone support duties

Nice-to-have

  • Retail sales oriented background
  • Ability to multi-task under pressure
  • Strong communication and public relations skills
  • Experience with hardware recommendations
  • Collaboration with I.S. departments

Key Requirements

  • College or vocational technical training
  • Prior customer service experience
  • Intermediate computer skills in Excel and Word

Work Rights

Not specified

Tailored Resume

Cover Letter