Carrier is seeking an Expert in Spare Parts (EPR) for their Faulquemont location. The ideal candidate will possess technical expertise in spare parts and customer service, particularly using tools like Salesforce and SAP
Job Summary
The role involves treating written and telephone customer requests regarding spare parts using Salesforce and business tools.
The expert provides technical support and training to CNPR advisors while managing returns and client disputes.
Viessmann, now part of Carrier, is a global leader in sustainable climate and energy solutions dedicated to future generations.
Matching Summary
Match Score: 85
Carrier is seeking an Expert in Spare Parts (EPR) for their Faulquemont location. The ideal candidate will possess technical expertise in spare parts and customer service, particularly using tools like Salesforce and SAP.
Skills & Requirements
Must-have
Salesforce CRM proficiency
Technical spare parts expertise
Customer service and conflict resolution
Order processing and pricing
Return and claims management
Nice-to-have
Empathy and pedagogical skills
Team collaboration spirit
Continuous improvement mindset
Strong analytical abilities
Key Requirements
Bac +2 education or equivalent
Experience in spare parts or technical customer service