Customer Service Representative - Auto Claims

Intact Financial Corporation

Mississauga, Ontario, Canada
Base: 43,600 - 53,200; bonus/equity: annual bonus ...
Hybrid
Inbound call centre environment
Resolve inquiries professionally
Document files accurately
Our employees are at the heart of everything we do, and we promise to provide support, opportunities, and performance-led financial rewards at a workplace where you can shape the future, win as a team, and grow with us

Job Summary

  • Our employees are at the heart of everything we do, and we promise to provide support, opportunities, and performance-led financial rewards at a workplace where you can shape the future, win as a team, and grow with us.
  • As a Customer Service Representative, your work will have a big impact on providing legendary customer service to both our external and internal clients in a call centre environment.
  • Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more, with a salary range of 43,600 - 53,200 and an annual bonus target.

Matching Summary

Our employees are at the heart of everything we do, and we promise to provide support, opportunities, and performance-led financial rewards at a workplace where you can shape the future, win as a team, and grow with us.

Salary

Base: 43,600 - 53,200; Bonus/Equity: Annual bonus target up to double target, ESPP with 50% match; Benefits: Multiple benefits including telemedicine, Wellness account, Share plan, Pension plan

Skills & Requirements

Must-have

  • Inbound call centre environment
  • Resolve inquiries professionally
  • Document files accurately
  • Meet daily call centre metrics
  • Handle high volume inbound calls
  • Work 35 hours a week

Nice-to-have

  • Subject matter expert on policies
  • Initiate difficult conversations with empathy
  • Agility to navigate changing priorities
  • Strong working relationships
  • Living the Intact Values

Key Requirements

  • Customer service and sales experience preferred
  • Insurance experience is an asset
  • Eligible to work in Canada

Work Rights

Eligible to work in Canada

Tailored Resume

Cover Letter