UOB, a prominent bank in Asia with over 80 years of history, is seeking an AVP, Privilege Banking Service Manager in Kuala Lumpur, Malaysia. The role focuses on managing customer interactions, ensuring service excellence, and promoting digital banking solutions while fostering a collaborative team environment
Job Summary
This role manages walk-in traffic and oversees the end-to-end customer journey at UOB branches in Malaysia.
The position requires promoting digital banking adoption while handling complex enquiries on banking products and services.
Candidates must possess a strong customer service mindset with the ability to investigate fraud and resolve disputes effectively.
Matching Summary
Match Score: 85
UOB, a prominent bank in Asia with over 80 years of history, is seeking an AVP, Privilege Banking Service Manager in Kuala Lumpur, Malaysia. The role focuses on managing customer interactions, ensuring service excellence, and promoting digital banking solutions while fostering a collaborative team environment.
Skills & Requirements
Must-have
Minimum 2 years branch experience
Strong customer service mindset
Digital banking navigation skills
Fraud and dispute resolution
Fund transfer authorization
Nice-to-have
Collaborative team player
Passion for service excellence
Effective interpersonal communication
Sound problem-solving skills
Drive service culture engagement
Key Requirements
Recognised Degree in any discipline
Minimum 2 years' experience in branch or banking operations