The role is responsible for delivering an after-sales service that supersedes industry standards to support the company's reputation as a global market leader
Job Summary
The role is responsible for delivering an after-sales service that supersedes industry standards to support the company's reputation as a global market leader.
You will assist Sales and Quality Teams by providing technical advice and resolving disputes to ensure exceptional customer experiences from enquiry to case resolution.
The position requires sharing case findings and technical data to help reduce quality issues while maintaining a streamlined and cost-effective process.
Matching Summary
The role is responsible for delivering an after-sales service that supersedes industry standards to support the company's reputation as a global market leader.
Skills & Requirements
Must-have
Customer service experience
Technical diagnostic skills
Warranty process knowledge
CRM and SAP proficiency
Dispute resolution abilities
Nice-to-have
Challenger mindset
Strong communication skills
Ability to work under pressure
Flexible approach to problem solving
Relationship building capabilities
Key Requirements
Previous experience in customer service or after sales roles
Knowledge of Tender, Supply Chain, and Order Fulfilment processes
Proficiency with CRM, SAP, Salesforce, Outlook, Excel, and Word