Dfc It Business Systems Analyst

Driveway Finance Corporation

Tigard, OR, US
Base: $60,000-$85,000 annually; bonus/equity: not ...
Hybrid
Ticketing system experience servicenow freshservice
Scripting skills javascript python sql
Power bi reporting and dashboard creation
Driveway Finance Corporation is seeking a Business Systems Analyst I to join their hybrid team in Tigard, OR. The role involves resolving support tickets, implementing system enhancements, and developing reports to improve customer experience in the automotive financing sector

Job Summary

  • The role involves resolving support tickets, implementing system enhancements, and developing reports to directly influence operations and customer experience.
  • Candidates will collaborate with internal teams to process tickets, coordinate incident responses, and assist with onboarding new users.
  • The company offers competitive pay ranging from $60,000 to $85,000 annually along with comprehensive benefits including medical, dental, vision, and a 401(k) plan.

Matching Summary

Match Score: 85

Driveway Finance Corporation is seeking a Business Systems Analyst I to join their hybrid team in Tigard, OR. The role involves resolving support tickets, implementing system enhancements, and developing reports to improve customer experience in the automotive financing sector.

Salary

Base: $60,000-$85,000 annually; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k), PTO

Skills & Requirements

Must-have

  • Ticketing system experience ServiceNow FreshService
  • Scripting skills JavaScript Python SQL
  • Power BI reporting and dashboard creation
  • System change implementation and documentation
  • Tier 1 customer service support

Nice-to-have

  • Strong adaptability in fast-paced environment
  • Methodical task organization and deadline management
  • Continuous learning and process improvement mindset
  • Empathy and patience in customer interactions
  • Effective cross-functional team collaboration

Key Requirements

  • Bachelor's degree or equivalent experience preferred
  • High school graduate or equivalent required
  • Must be 18 years or older

Work Rights

Not specified

Tailored Resume

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