Gestionnaire, Ingénieur De Programme De Service À La Clientèle / Manager, Customer Service Program Engineer

Pratt & Whitney Canada

Longueuil, Quebec, Canada
Product performance management
Customer relationship management
Root cause analysis
As a member of the Customer Service Program for PT6 Corporate, Utility and Agricultural products, you will be responsible for managing in-service product performance and the relationship with customers / airframe OEM

Job Summary

  • As a member of the Customer Service Program for PT6 Corporate, Utility and Agricultural products, you will be responsible for managing in-service product performance and the relationship with customers / airframe OEM.
  • The Customer Service Program Engineer position requires strong product technical knowledge as well as business acumen in order to represent Pratt & Whitney Canada facing customers and operators.
  • Pratt & Whitney Canada was named one of Canada’s Best Employers for 2026 by Forbes, marking the 11th consecutive year the company has earned this recognition.

Matching Summary

As a member of the Customer Service Program for PT6 Corporate, Utility and Agricultural products, you will be responsible for managing in-service product performance and the relationship with customers / airframe OEM.

Skills & Requirements

Must-have

  • Product performance management
  • Customer relationship management
  • Root cause analysis
  • Project coordination
  • Technical data translation
  • Maintenance program development

Nice-to-have

  • Learning organization
  • Proactive approach
  • Integrity and respect
  • Business acumen
  • New business models

Key Requirements

  • Bachelor’s degree in engineering or equivalent
  • 7 years progressive experience in Aerospace, Aftermarket, Operations, or similar
  • Ability to manage customer satisfaction
  • Ability to lead in a matrixed organization
  • Ability to manage product performance and delivery
  • Ability to translate technical data into action plans

Work Rights

Not specified

Tailored Resume

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