RMB (FirstRand Group/FNB) is seeking a Universal Advisor Lead to provide administrative and risk support in their branch, focusing on facilitating customer migration to electronic banking. The ideal candidate will have experience in branch administration and demonstrate strong customer service skills, while the role offers opportunities for personal and professional development.
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Job Summary
The role provides critical administrative and risk support to ensure the smooth running of the branch.
You will play a key part in supporting customer migration to electronic banking channels while ensuring operational efficiency.
Candidates will have access to personal and professional development opportunities within a dynamic team environment.
Matching Summary
Match Score: 75
RMB (FirstRand Group/FNB) is seeking a Universal Advisor Lead to provide administrative and risk support in their branch, focusing on facilitating customer migration to electronic banking. The ideal candidate will have experience in branch administration and demonstrate strong customer service skills, while the role offers opportunities for personal and professional development.
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Skills & Requirements
Must-have
Complete daily branch administration functions
Manage branch cash holdings and ATM processes
Guide customers on electronic banking adoption
Nice-to-have
Strong relationship-building with stakeholders
Customer-focused service orientation
Commitment to compliance and governance
Key Requirements
Grade 12 / NQF Level 4 minimum qualification
NQF Level 5 certificate preferred in Banking or Business Administration
1–3 years of experience in branch administration or operations