Absa Bank Limited is seeking a Team Leader for their Inbound/Outbound operations in Pretoria, South Africa. The role focuses on managing team performance, ensuring compliance, and executing operational plans to enhance customer service and recover debts effectively
Job Summary
The role involves managing customer Vehicle and Asset Finance Off Balance Sheet debt through effective collections tactics.
Candidates will be responsible for coaching, mentoring, and developing team members to drive business objectives.
The position requires ensuring all team activities adhere to relevant control, compliance requirements, and quality standards.
Matching Summary
Match Score: 75
Absa Bank Limited is seeking a Team Leader for their Inbound/Outbound operations in Pretoria, South Africa. The role focuses on managing team performance, ensuring compliance, and executing operational plans to enhance customer service and recover debts effectively.
Skills & Requirements
Must-have
Manage inbound and outbound operations
Execute collections tactics for debt recovery
Ensure compliance with risk standards
Coach and mentor team members
Plan capacity against service levels
Nice-to-have
Experience in customer account rehabilitation
Strong negotiation skills for repayment plans
Commitment to African growth journey
Key Requirements
NQF Level 7 qualification required
Higher Diploma in Business, Commerce, or Management Studies
South African work authorization implied by location