Customer Service Representative - Insurance

AAA Auto Club Enterprises

Coppell, Texas, United States
Base: $23.00 – $25.00ph; bonus/equity: + $1.00ph f...
Fully remote
Prior customer service experience
Spanish fluency assessment provided
Ethernet internet connection required
The role involves answering inbound calls to assist AAA members with insurance and membership questions in a non-scripted environment

Job Summary

  • The role involves answering inbound calls to assist AAA members with insurance and membership questions in a non-scripted environment.
  • Candidates must reside within 80 miles of Coppell, TX, and possess a dedicated workspace with a direct Ethernet internet connection.
  • The position offers comprehensive benefits including health coverage, a pension, 401(k) match, and paid parental leave.

Matching Summary

The role involves answering inbound calls to assist AAA members with insurance and membership questions in a non-scripted environment.

Salary

Base: $23.00 – $25.00/hour; Bonus/Equity: +$1.00/hour for English/Spanish fluency; Benefits: Health, dental, vision, 401(k), pension, tuition assistance

Skills & Requirements

Must-have

  • Prior customer service experience
  • Spanish fluency assessment provided
  • Ethernet internet connection required
  • Reside within 80 miles of Coppell TX
  • High school diploma or GED

Nice-to-have

  • Flexible can-do mindset
  • Ability to multitask in real time
  • Strong communication skills
  • Willingness to adapt to change

Key Requirements

  • High school diploma or GED
  • Pass background check and drug screening
  • Recent call center experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter