Desktop Support Technician

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
$43,923; not specified; not specified py
Fully remote
Support and maintain technology equipment
Fulfill support requests
Respond to and complete it service tickets
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users

Job Summary

  • The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • This position is responsible for the providing service to end users regarding the operation of technology hardware and software by responding to and completing IT service tickets.
  • The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Matching Summary

The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.

Salary

$43,923; Not specified; Not specified

Skills & Requirements

Must-have

  • Support and maintain technology equipment
  • Fulfill support requests
  • Respond to and complete IT service tickets
  • Perform installs, configurations, and updates
  • Transport and deployment of IT hardware

Nice-to-have

  • Strong customer service skills
  • Strong communication skills
  • Ability to analyze computer system problems
  • Basic understanding of TCP/IP model

Key Requirements

  • Bachelor's degree or technical training
  • 2+ years of computer support experience
  • Experience supporting Windows and Mac computers
  • Experience with endpoint management software
  • Experience with networking essentials

Work Rights

Not specified

Tailored Resume

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