Escalation Engineer - Zia/zpa

Zscaler

Bangalore, India
On-site
Resolve complex customer issues
Troubleshooting network issues
24x7 support operation
Own and drive resolution of escalated customer issues and critical situations, ensuring timely, high-quality outcomes

Job Summary

  • Own and drive resolution of escalated customer issues and critical situations, ensuring timely, high-quality outcomes.
  • Participate in a 24x7 support operation, including an on-call rotation (as required) and Collaborate with Engineering to support customer testing efforts and accelerate troubleshooting and resolution.
  • We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging.

Matching Summary

Own and drive resolution of escalated customer issues and critical situations, ensuring timely, high-quality outcomes.

Skills & Requirements

Must-have

  • resolve complex customer issues
  • troubleshooting network issues
  • 24x7 support operation
  • collaborate with Engineering

Nice-to-have

  • customer obsession
  • high-trust collaborator
  • operate with urgency
  • act like an owner

Key Requirements

  • 8 plus years of experience
  • Bachelors degree
  • handling critical escalations
  • troubleshooting network issues

Work Rights

Not specified

Tailored Resume

Cover Letter